The NF Service brand
Perpignan Tourist Office was successful with the renewal of the "NF Service" brand.
This brand of quality was given to us by AFNOR CERTIFICATION, an independant organization of certification, after having analysed and evaluated our service and organization.
The NF Service brand shows that we have met the requirements set by AFNOR CERTIFICATION in terms of quality of service. NF Service guarantees the performance, the reliability, the rigour and the seriousness of the service that we offer. The NF Service certification is a long-term commitment.
All our partners are working towards and will continue working to maintain the commitments of performance with as only objective your complete satisfaction.
OFFICE DE TOURISME
This brand shows the compliance with the NF X 50-730 standard and with the NF237 certification rules. It guarantees that the reception, information, promotion/communication, production and marketing, creation and event management activities, the assesment and improvement of the quality of service are regularly checked by AFNOR Certification - 11, rue Francis de Pressensé - 93571 LA PLAINE SAINT DENIS Cedex - France - www.marque-nf.com
Tourist Office of Perpignan
Palais des Congrès - Place Armand Lanoux - BP 40215
66002 Perpignan Cedex
contact-office@perpignan.fr
Tel : +33 4 68 66 30 30
Fax: +33 4 68 66 30 26
Qualité Tourisme et Qualité Sud De France
The Tourism Office of Perpignan got the Qualité Tourisme brand in July 2006, and the Qualité Sud de France label in March 2010.
Qualité Tourisme™ is a brand that promotes together the quality procedures taken by the tourism professionals whose objective is the quality of service for customer satisfaction.The Qualité Tourisme plan gives the professionals who offer quality services and work everyday for their improvement a new profile. It makes the actors within tourism more aware of the quality and of its characteristics necessary for the durability of their activity. It concerns the lines of businesses at the heart of the tourism industry: accomodation, catering, tourism offices, travel agencies, transport.
To deserve this label, here are the different conditions that we meet:
- Respect the hygiene and security regulations,
- Comply with the regulatory classification of the activity (if it exists),
- Follow quality procedures based on an external control,
- Meet the national quality requirements,
- Manage customers requests processing,
- Information and communication,
- Staff attitude,
- Staff skills,
- Atmosphere and comfort of the office ,
- Cleanliness and upkeep of the office,
- Facilities,
- Information about security,
- Promotion of local products,
- Promotion of local resources.
To get advices about the adjustments for your future touristic business or accomodation, the Union Départementale des Offices de Tourisme et des Syndicats d'Initiative manages the brand animation and can give you some information and advice about the adjustment standards necessary to get the label. You can call them at +33 468 51 52 55.
For further information, www.qualite-tourisme.gouv.fr
The professionals that have the Qualité Sud de France label take it upon themselves to manage customer reception by a quality service policy. They promote the accessibility for people with reduced mobility and receive foreign customers with professionalism.
To obtain a list of professionals that have the Qualité Sud de France label in Perpignan and in the region visit www.sunfrance.com/qualite
Charte Sécurité Incendie (Fire Security Charter)
The collaboration between the town council and the different institutions has allowed more than 30 hotel owners to join the charter. They committed themselves to promote a Fire Security procedure and to guarantee to their customers maximum security in their establishments.
The other partners of this charter have also committed themselves on different subjects such as free technical attendant measures of prevention, better promotion of their communication about the quality of the security, and the provision of logistic aides like information and training.
Contact:
Direction de l'Urbanisme et de la Sécurité Civile de Perpignan
Vincent Bascou - Tel : +33 4 68 62 37 12
bascou.vincent@mairie-perpignan.com
Office de Tourisme
Marilyn Mouche - Tel : +33 4 68 66 32 71
mouche.marilyn@mairie-perpignan.com
CCI des Pyrénées-Orientales
Tel : +33 4 68 35 98 80
Contact presse : Sandra Cognet
Directrice de la communication - Tél. +33 4 68 66 37 49
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